Honda Canada
Reviews and Complaints

Cannot get any response from Acura and Honda customer relations after a service technician at Acura Pickering overfilled the oil in my engine. This caused the oil to foam and hampered the ability of the oil to properly lubricate the engine.

Now, I am faced with a $10,000 - $26,000 bill for the replacement of an engine with only 50,000 km on it. The dealer will not accept responsibility, and Acura/Honda customer relations are not responding in hopes I will go away. No one other than the dealer has ever serviced my vehicle.

Why pay top dollar and go to a dealership for service when they can damage your vehicle and then charge you to repair it? Acura/Honda Canada appears to *** this.

My engine developed a loud knock and could not be driven. The tow truck driver checked the oil and found it 3/4 inch too high on the dipstick.

This probably caused oil foaming and the inability of the oil to properly lubricate the engine. The dealer is the only entity to service the vehicle since purchased. It is out of warranty and I am facing a $10K-26K invoice for a replacement engine.

I registered a complaint with Acura and Honda customer relations almost 3 weeks ago and it has yet to be assigned. Meanwhile, I have no vehicle and the result of the service tech's overfilling of the oil will result in having to pay the dealership a lot of money for something they caused.

Honda Canada - why have you not sent out letters to all Honda Civic and other vehicle owners whose cars were purchased for year 2018 and onwards? RE: *DEFECT 80100-TBA-A01*

The purpose of this review is to inform every Honda owner of any 2018 vehicle or newer of the following.

Honda Canada is very much aware that there is a problem with the air conditioning units in ALL of the vehicles purchased after 2017.

We already know that the AC condenser and AC fuse relays will fail in the cars. We are aware of a leak due to a bad manufacturing defect.

We wont recall the vehicles like we did in the United States, because the Transportation Safety Board of Canada doesnt issue recalls on non-safety related problems with cars. So, because we are not forced to do it, we will not do it. Even though its the right thing to do and there is an internal Honda Canada memo relating to the problem with the cars.

NSB in US issues vehicle recalls on all vehicles with manufacturer defects, regardless of whether it is a safety issue or a problem not related to safety.

TSB in Canada ONLY issues a recall if the manufacturer defect is safety related.

Honda is aware of the difference, so there is no recall on the problem.

I wish to remain anonymous as I am a current Honda Canada employee.

I have the internal memo and have made copies of it, for proof of internal knowledge and acknowledgment of the ongoing issue.

We will charge you for the air conditioning if you cannot prove that you did not cause the problem, however the onus should be on us to repair it as we have silently extended the warranty up to 10 full years after the date of the vehicles purchase. However, there are strict guidelines and we do say that all air conditioning units should be examined thoroughly looking for any defects so that the charge can be relayed back to the customer in the event of a nick or scratch, even if its unrelated to the problem.

Anyone who knows where their air conditioning unit is located in their engine bay is already keenly aware that there is really zero possibility for there to be road caused damage on the unit.

Honda CRV drive chain needed replacing at year six. Year seven, the engine needs to be replaced because the plastic timing guides broke and wrecked it.

Honda quoted 10K for new engine or 5K for a used one with 90-day warranty. No support, was told I was outside the "loyalty period." This, despite the fact I purchased a second CRV four months ago. Their reason: I didn't have the car serviced by Honda and didn't have an extended warranty. Have simply asked for some support here.

Tried to escalate complaint - no response from Honda Canada in 9 days.

Dec 22 they are now closed for holidays with no indication when they will reopen. Low mileage, responsibly driven and maintained.

My 2021 Honda Goldwing was in Ontario Milton Honda dealership for warranty for 8 months. Still not fixed after the winter months, and with no help from Honda customer relations.

Don't tell me I didn't give the Milton dealer a chance to fix my motorcycle. I spent the weekend on my own time, and fixed it in under 3 days.

If the technician wasn't sure how to fix it or my motorcycle wasn't covered. They should have had the guts to tell me, and not waste my time instead of goofing me around.

I asked customer relations if I picked up my Goldwing, and fixed it myself using Honda parts would they pay me back minus the labor. They said sure as long as I keep the receipts, and used Honda parts.

Sure enough after I fixed it on my expense, and going as far to bring it to another Honda dealer to prove I fixed it with Honda parts, and showing the failed parts.

The Honda customer relations are now totally ignoring me.

Now I'm stuck with the bill.

Shame on your warranty, customer relations, and your incompetent rude technician wasting my time. I'm going to make it a point to tell all my follow riders what a scam you all are, and that extended warranty would not be worth the gamble.