Honda Canada Reviews

I would strongly caution anyone considering purchasing a vehicle from Honda Canada or this dealership location.
I have been a Honda customer since 2018 and have purchased four vehicles from Honda. Unfortunately, my recent experience has completely changed my perception of the company and its customer service.
My lease for a 2021 Honda Civic was coming to an end when *** from the *** location contacted us and presented a deal on a new vehicle.

At the time, he told us the offer was only valid until the end of February 2026. We declined. However, he contacted us again, and when we visited the dealership in April, the exact same offer was still available despite being presented earlier as a limited-time opportunity.
During our visit, we discussed various options, including vehicle colours, and expressed that we might be interested in upgrading to a new vehicle and returning our existing one. However, nothing was finalized, and no final decision had been made.

We were then asked to sign some documents. Before signing, we specifically asked if we could change our minds afterward. The representative assured us that the paperwork was simply a formality to obtain a VIN number and provide Honda safety information so that we could obtain insurance quotes.
About a week later, we informed the dealership that we had decided not to proceed with the new vehicle and wished to keep our existing one. At that point, everything changed.

We were told that because we had signed the documents, we were obligated to take delivery of the new vehicle. We were threatened with legal action *** their manager told us the we have to $1060 for PDI but instead we received a letter to pay $2,180 for work allegedly performed on the vehicle work that we never authorized.
At no point did we place a deposit, select a specific vehicle, or even take the vehicle for a test drive.
We attempted to resolve the matter with the dealership manager, *** who had been friendly and helpful until this issue arose. Once the dispute began, he stated that there was nothing he could do.
Ultimately, we felt pressured into taking delivery of a vehicle that we neither wanted nor intended to purchase. To make matters worse, when we picked up the vehicle, we discovered scratches on the bumper.

We contacted the dealership immediately and requested that the issue be addressed. After three separate visits, the problem was finally resolved, thanks largely to ***, who was professional and helpful throughout the process.
Unfortunately, our sales representative, *** never once came out to meet with us or assist in resolving the issue. Once the paperwork had been signed, it seemed his interest in helping us had ended.
In my experience, the staff at the *** location in *** have been unresponsive and, at times, rude. This is not the first disappointing experience we have had there.

The focus appears to be on making the sale, and once the deal is completed, customer service becomes a low priority.
As a loyal customer who purchased four Honda vehicles over the years, I expected much better treatment. Instead, I was left feeling frustrated, ignored, and pressured into a situation that could have been avoided with honest communication and proper customer care.
I hope Honda Canada takes customer concerns more seriously and reviews how situations like this are handled in the future.

Dealership sold me a 2019 crv in 2023, it was a lease return. It was "certified" and "safetied".

I bought ext warranty and rust proofing. After 2 years it was due for safety as per provincial rules. I take it to a shop that was NOT a honda dealer and it doesn't pass safety inspection because the FRAME IS RUSTED THROUGH! The dealership and Honda have taken zero responsibility and refuse to help me fix it.

I still have 2 years of payments and I cannot drive it.

It's literally a paper weight.

Honda has recalled 2007-**** CRV for the SAME ISSUE. It took them till 2023 to recall those models, and they refuse to help fix my car.

NEVER AGAIN WILL I OWN A HONDA.

I submitted an application for reimbursement for a piston ring repair done on my 2015 Odyssey at a Honda dealership. I submitted my application mid-January, about 2 weeks prior to the application deadline of January 31, 2026.

When I called Honda Canada to follow up, they said they did not have my application and transferred me to some 'mediation' department. First, the 'mediator' said since they never received my application and the deadline was January 31, 2026, there is nothing they could do now (April 2026). As soon as I told her the name of the person at Honda who signed for my application letter (Canada Post registered mail), the 'mediator' said since I sent the application in too close to the deadline, they had to first review the files sent in ahead of me.

The 'mediator' was unable/unwilling to give me an idea when I can hear back from her.

- Honda owner since 1990 (Accord, Acura, Prelude, Odyssey, Odyssey)

Approximately a month ago, every possible warning sign started coming on to my dashboard (CRV Touring, 2018)

* lane assist not working;

*emmission system problem;

* all wheel drive system problem;

* brake system problem;

*brake hold system problem;

* power steering system problem;

*vehicle stability assist problem;

*hill start assist problem.

I brought it in to the dealership and was told a $2500 repair was in order to replace the radar aiming unit, this after a $200 assessment. I really thought hard about the repair as this is a lot of money.

I decided to go ahead with it, about a month later, as this is a Honda afterall, with only 130,000 km. I was planning on driving the car for another couple of years

Yesterday, I had the repair done and today the warning signal came on again for Emmission system problem. I brought it to the dealership and they cleaned the sensor and I was told to drive it for a week or so and we will hope for the best! If not, all sensors will have to be replaced - another very expensive repair.

I'm selling the car tomorrow and will not buy another Honda. Very disappointed!

Hello Honda Canada Customer Relations,

I am writing to formally request your assistance regarding an incident involving my vehicle while it was under the care, custody, and control of an authorized Honda dealership.

I brought my vehicle to Honda *** in ******, *** last January 12,2026 for routine maintenance. At the time the vehicle was left with the dealership, it was in good condition.

During a test drive conducted by a dealership employee, my vehicle was involved in a collision. This incident occurred entirely while the vehicle was in the dealerships possession and through no fault of my own.

I have been cooperating with the insurance process; however, I would like to clearly express my concern and position. While repairs may restore the vehicle mechanically, a repaired vehicle is not the same as the vehicle I entrusted to the dealership. Once repaired, the vehicle will carry accident history and diminished value, placing me at a financial disadvantage for an incident that I did not cause.

I have spoken directly with the dealerships General Manager, *** Spike-*** of Honda Kenmount Road, who indicated that the dealership would cooperate with me after repairs are completed.

With respect, I would like to clarify that I do not wish to accept a repaired vehicle, as it does not return me to the same position I was in prior to leaving my vehicle with the dealership.

My expectation is not to gain any advantage, but rather to be treated fairly and restored to my pre-incident position. I believe it is unreasonable for me to incur financial loss or diminished value resulting from an accident that occurred while my vehicle was under dealership care.

I am therefore respectfully requesting Honda Canadas involvement to help ensure that this matter is resolved in a way that reflects Hondas standards of customer care, fairness, and accountability.

I am seeking your guidance and support in achieving a resolution where I am not left financially worse off due to this incident.

Thank you for taking the time to review my concern. I would appreciate confirmation that this matter is being reviewed and any assistance Honda Canada can provide in facilitating a fair and appropriate resolution.

I also attached the condition of my car prior to the accident.

Sincerely,

*** ***

***

***

I am updating my original review to clarify the current status of my situation. The incident involving my vehicle is still under review through the proper channels, including insurance and manufacturer escalation.

At this time, assessments are ongoing, and discussions are in progress. Because this matter has not yet reached a final resolution, I believe it is appropriate to pause public commentary while the review and assessment processes continue. My intention in posting originally was to document my experience, not to make accusations or reach conclusions before all facts are confirmed. I want to emphasize that this situation is still developing, and I am allowing the appropriate parties the opportunity to address the matter through formal processes.

I will provide an update if and when the situation is fully resolved. For now, I am choosing to step back from public discussion to allow the process to proceed fairly and responsibly.

I recently purchased a 2025 Honda CR-V Sport from Carter Honda, Vancouver, expecting a reliable, fuel-efficient vehicle backed by Honda's strong reputation. Unfortunately, my experience has been far from what I was promised.

From day one, the car's fuel consumption has been abnormally high, averaging 13.15 L/100 km even under normal driving conditions. This is nowhere near Honda's advertised figures of 9.1/7.6/8.4 L/100 km (city/highway/combined). On a full tank, my range barely exceeds 360 km, while a colleague who bought the exact same model from Brentwood Honda gets over 650 km per tank. I raised this issue with North Shore Honda Service Centre, and although they registered my concern, no effective solution or explanation was provided.

I even followed the advisor's recommendation to log multiple fuel fills, but the results have not improved at all. After years of driving Toyota vehicles with dependable performance, I switched to Honda, trusting its brand promise of efficiency and reliability. Sadly, this experience has been deeply disappointing. For a brand-new vehicle less than two months old, I expected much better quality and after-sales support.

I'm sharing this review not out of anger, but out of genuine concern for product quality and customer satisfaction. I sincerely hope Honda Canada investigates this issue seriously because right now, I regret my decision to switch to Honda.

July 17 at Windsor Honda I had waited 4 instead of 2 hours for service diagnostic. Service advisor did not even try to update me after two hours when diagnostic was supposed to be done instead I had to seek him and when he finally came to me started with lame excuses how wifi was down and that is the cause for delay.

Service manager offered me to pay half the price because of the delay.

They ordered 2 parts that I paid upfront and I was called a few days later to schedule the appointment that

occurred on the 24th of July 2025. When the work was done I asked the staff to show me old parts and they brought only one part and I paid for 2 parts. I complained and they told me that the second part is add on the existing part that is failing and I asked why there was no recall on that part??? I was told to contact Honda Canada.

I also asked why wasnt I sent satisfaction survey that I was receiving after each visit to Honda service but was told that it is random which is a lie. I was expecting to get a survey but not a blink from Honda Canada. I even emailed multiple times to honda_cr@***.honda.com as contact Client Services but got just promotional email about new vehicles.

I am not satisfied but cannot get the survey to express it.

But I am not done. I am just starting.