Honda Canada
Reviews and Complaints
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Verified ReviewerWe have brought our 2024 Honda CRV in for service before it had 1000 KM now it has 10,000 and we are not getting any support. I would not recommend a Honda CRV to anyone who lives on a gravel road
We are not getting support from the dealership or Honda Canada. It has been months. Here are two pictures of what the car looks like inside after going six miles on gravel.
- Are in no hurry to resolve our issue
Preferred solution: We would like to trade it for something else
User's recommendation: Do not purchase if you live on a gravel road
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Verified ReviewerIssue with Toronto Honda
I spoke with customer service regarding deceitful business practices at Toronto Honda. Customer service was understanding and sympathetic regarding my issues.
They assured me that my concerns would be escalated to senior management. A month has transpired and I have had no contact from Honda Canada. I have lost faith in Honda and future dealings will not involve Honda products.
It seems that Toronto Honda and Honda Canada are not interested in moving product or maintaining a high level of customer service. Shame on Toronto Honda and Honda Canada.
User's recommendation: STAY AWAY FROM TORONTO Honda and expect nothing with a complaint resolution from Honda Canada.
HONDA CRV Sport 2024: Do NOT have TPMS future on Canadian version. As per USA Honda dealership only USA version Have TPMS safety feature
HONDA CRV Sport 2024:
Do NOT have TPMS future on Canadian version.
As per USA Honda dealership only USA version
Have TPMS safety feature
User's recommendation: do not get this car
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Verified ReviewerTerrible experience!
My truck has been in repair for two months and it is a 2025 truck.So bad experience, I don’t recommend buy Honda .
My truck is a 2025 Honda, it started showing lights on the dashboard, I took the truck to be checked at Honda Queensway and they said it was something with the radiator. My truck has been in that location for a month and I still don't have a delivery date.
I called Honda Canada and they didn't give me an answer either.
I demand compensation because my truck is new and it has been at the dealership for a month and I am still paying the monthly payments.
Peeling paint
I own a white HRV - paint is literally chipping off and Honda - after sending me for estimates, pictures etc will do nothing about it. I have owned many Hondas before and this will be my last one.
Honda Canada wont do anything to help.
Quality of service and vehicles has declined. Do not buy.
User's recommendation: Do not buy
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaining about a customer representative
I spoke to Jenny from Honda Canada over the phone, and she was not helpful with my concerns. She did not listen to what I was saying and insisted that I needed to call Alberta Honda.
Jenny is not a good customer service representative for handling complaints. Honda Canada, you may want to review this person because Honda Canada is not providing its customers with excellent service if people behave like this Jenny.
- If this is resolve the they ate helpful
Preferred solution: Apology
User's recommendation: Don't talk to this Jenny when you call Honda Canada
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Verified ReviewerSnow Blower
My husband and I Purchased a 32 inch snow blower yesterday it was delivered today we love great it looks functions perfectly it's battery start the tracks glides very easy also tilts back and forth the shute is extendable throws snow at a long distance no more pulling on a cord and unable to reverse on our old snow blower we're very satisfied with our new and recommended it to anyone at anytime
User's recommendation: Would recommend to anyone
Recent experiences w/ Honda Canada
I cannot think of a more smug and arrogant company that I have ever dealt with while trying to collect on an extended warranty I bought on good faith. Good cars .
.Good dealer service. Its too bad.
Honda Canada leaves a sour taste that wipes away any good will shown by their products are dealers. Back to Toyota once my Passport dies on me.
User's recommendation: Buy Toyota . .better resale
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Verified ReviewerNot satisfaction
My Honda Civic's passenger window switch broke after 50,000 km, although I never used the passenger window. This demonstrates the poor quality of the parts, which is unacceptable.
I used to drive a 2014 Honda CRV and did not have any problem with the windows for seven years. I'm reconsidering purchasing Honda cars as their quality seems to have declined.
Preferred solution: No.
User's recommendation: Try to find a better car company.
Not satisfied with the service of service centre of crown honda on Mc phillip in winnipeg
Service centre refused to replace the wipers of new honda civic 2025 model as not clearing the wind shield and drivers view to road is obstructed and suggested to call to honda canada. We are not able to resolve the issue as same is faced my many more persons.
User's recommendation: No, if these types of customer services are continued
Design defect
I live in Saskatchewan, Canada. Winters are harsh.
I am writing to let everybody know that there is an issue with viper design.
The viper rubber blades are designed to rest, while not in use, below the area the heater blows air on to the windshield. The viper blades get stuck as a result of this on the glass with hard ice within no time snow hits.
According to me this is an issue with poor designing. Hope they correct in the future models.
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Verified ReviewerNo tire pressure sensors
I was shocked to find out that my brand new 2024 Honda Civic Sport does not come equipped with tire pressure sensors. I drove around on a flat tire for an unknown amount of time and ended up having to replace the tire - no surprise.
I wrote to Honda Canada, and they told me it is not a Canadian standard, only in the USA it is. Such a low-cost part to not include and to me, a necessary safety feature. I have friends with much older cars that have tire pressure sensors. I have owned 4 Acuras, all of which came with this feature.
This is my first Honda, and I am very disappointed. Shame!
Preferred solution: compensation for my tire
Mechanical fault in brand new car
Issue with My Brand New Accord Touring Hybrid
I purchased my brand new Accord Touring Hybrid just a month ago, and within two weeks, I started having major problems with the steering. Its shocking to face such a serious issue with a brand-new vehicle, especially one I trusted to be reliable.
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To make things worse, Ive been trying to reach Honda Canada through email and phone for weeks but received no response. The dealership informed me that its a manufacturing defect and advised replacing the entire unit.
This has really shaken my confidence in the vehicles reliability. Its frustrating not to get proper support, especially after investing in what I believed to be a trustworthy car.
Has anyone else experienced similar issues or lack of response? #HondaAccord #AccordHybrid #ManufacturingDefect #SteeringIssue #CustomerSupport #Reliability #TrustIssue
User's recommendation: Not suggest honda
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Verified ReviewerRecall parts not available
Hello, I am an Acura fan for the last 20 years and have had 4 Acura MDXs in my life. I recently made a deal for a 2022 Acura MDX Platinum Elite, but the Acura dealer refused to release the car because it has a passenger seat weight sensor recall.
The manager told me that we are waiting for this recall to be fixed, but the part is not available from Honda and it's been going on for the last 3 years. I wonder how this brand is not able to make recall parts. Such a shame. Please check your VIN if you are planning to make a deal for an Acura MDX or Honda.
Now, I am considering a Volkswagen Atlas or Infiniti QX 60. Thanks.
- Reliability
- Recall parts not available
Preferred solution: Price reduction
Concerns about Paint Quality on 2013 Honda Civic
I am writing to express my concerns regarding the paint quality on my 2013 Honda Civic. As a dedicated Honda owner, I have always appreciated the brand's commitment to quality and customer satisfaction.
However, I have encountered an issue that I feel needs to be addressed.
I also own a 2006 Toyota Corolla, and I have noticed that the paint on that vehicle remains in excellent condition, while the paint on my Honda Civic has started to chip and deteriorate in several areas.
Despite my efforts to maintain the vehicle properly, the paint quality has not lived up to my expectations or the standards I associate with Honda.
I have reached out to Honda regarding this issue, but unfortunately, I have been informed that it is not covered under warranty. I believe this is a manufacturing defect that warrants further investigation, as I have seen similar complaints among other Civic owners.
User's recommendation: Not at all
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Exactly what I did. Traded in my leased Honda HRV two years early for a Toyota Corolla Cross.
Honda customer Service and our local dealership were terrible!
Did not want to pay them another dime. So back to Toyota (I owned 5 previous Toyotas and never had a problem.)