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Honda Canada
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What is your customer experience with Honda Canada?
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honda service vehicle honda crv car warranty customer dealership crv issue
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Mary L Mvp

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Verified Reviewer

We have brought our 2024 Honda CRV in for service before it had 1000 KM now it has 10,000 and we are not getting any support. I would not recommend a Honda CRV to anyone who lives on a gravel road

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Honda Canada - We have brought our 2024 Honda CRV in for service before it had 1000 KM...
Honda Canada - We have brought our 2024 Honda CRV in for service before it had... - Image 2

We are not getting support from the dealership or Honda Canada. It has been months. Here are two pictures of what the car looks like inside after going six miles on gravel.

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Cons:
  • Are in no hurry to resolve our issue

Preferred solution: We would like to trade it for something else

User's recommendation: Do not purchase if you live on a gravel road

Avrom B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issue with Toronto Honda

I spoke with customer service regarding deceitful business practices at Toronto Honda. Customer service was understanding and sympathetic regarding my issues.

They assured me that my concerns would be escalated to senior management. A month has transpired and I have had no contact from Honda Canada. I have lost faith in Honda and future dealings will not involve Honda products.

It seems that Toronto Honda and Honda Canada are not interested in moving product or maintaining a high level of customer service. Shame on Toronto Honda and Honda Canada.

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User's recommendation: STAY AWAY FROM TORONTO Honda and expect nothing with a complaint resolution from Honda Canada.

Anonymous
map-marker Hallandale Beach, Florida

HONDA CRV Sport 2024: Do NOT have TPMS future on Canadian version. As per USA Honda dealership only USA version Have TPMS safety feature

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HONDA CRV Sport 2024:

Do NOT have TPMS future on Canadian version.

As per USA Honda dealership only USA version

Have TPMS safety feature

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User's recommendation: do not get this car

Garrell Zbx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Terrible experience!

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Updated by user Feb 07, 2025

My truck has been in repair for two months and it is a 2025 truck.So bad experience, I don’t recommend buy Honda .

Original review Jan 23, 2025

My truck is a 2025 Honda, it started showing lights on the dashboard, I took the truck to be checked at Honda Queensway and they said it was something with the radiator. My truck has been in that location for a month and I still don't have a delivery date.

I called Honda Canada and they didn't give me an answer either.

I demand compensation because my truck is new and it has been at the dealership for a month and I am still paying the monthly payments.

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Anonymous
map-marker Saskatoon, Saskatchewan

Peeling paint

I own a white HRV - paint is literally chipping off and Honda - after sending me for estimates, pictures etc will do nothing about it. I have owned many Hondas before and this will be my last one.

Honda Canada wont do anything to help.

Quality of service and vehicles has declined. Do not buy.

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User's recommendation: Do not buy

Bengski E

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaining about a customer representative

Contains 1 confidential file for company representatives

I spoke to Jenny from Honda Canada over the phone, and she was not helpful with my concerns. She did not listen to what I was saying and insisted that I needed to call Alberta Honda.

Jenny is not a good customer service representative for handling complaints. Honda Canada, you may want to review this person because Honda Canada is not providing its customers with excellent service if people behave like this Jenny.

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Loss:
$200
Cons:
  • If this is resolve the they ate helpful

Preferred solution: Apology

User's recommendation: Don't talk to this Jenny when you call Honda Canada

Steffani Xcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Snow Blower

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My husband and I Purchased a 32 inch snow blower yesterday it was delivered today we love great it looks functions perfectly it's battery start the tracks glides very easy also tilts back and forth the shute is extendable throws snow at a long distance no more pulling on a cord and unable to reverse on our old snow blower we're very satisfied with our new and recommended it to anyone at anytime

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User's recommendation: Would recommend to anyone

Anonymous
map-marker Ottawa, Ontario

Recent experiences w/ Honda Canada

I cannot think of a more smug and arrogant company that I have ever dealt with while trying to collect on an extended warranty I bought on good faith. Good cars .

.Good dealer service. Its too bad.

Honda Canada leaves a sour taste that wipes away any good will shown by their products are dealers. Back to Toyota once my Passport dies on me.

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User's recommendation: Buy Toyota . .better resale

1 comment
Guest

Exactly what I did. Traded in my leased Honda HRV two years early for a Toyota Corolla Cross.

Honda customer Service and our local dealership were terrible!

Did not want to pay them another dime. So back to Toyota (I owned 5 previous Toyotas and never had a problem.)

Hamid F Zuz

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Verified Reviewer

Not satisfaction

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My Honda Civic's passenger window switch broke after 50,000 km, although I never used the passenger window. This demonstrates the poor quality of the parts, which is unacceptable.

I used to drive a 2014 Honda CRV and did not have any problem with the windows for seven years. I'm reconsidering purchasing Honda cars as their quality seems to have declined.

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Preferred solution: No.

User's recommendation: Try to find a better car company.

Anonymous
map-marker Stittsville, Ontario

Not satisfied with the service of service centre of crown honda on Mc phillip in winnipeg

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Service centre refused to replace the wipers of new honda civic 2025 model as not clearing the wind shield and drivers view to road is obstructed and suggested to call to honda canada. We are not able to resolve the issue as same is faced my many more persons.

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User's recommendation: No, if these types of customer services are continued

Anonymous
map-marker Edmonton, Alberta

Design defect

I live in Saskatchewan, Canada. Winters are harsh.

I am writing to let everybody know that there is an issue with viper design.

The viper rubber blades are designed to rest, while not in use, below the area the heater blows air on to the windshield. The viper blades get stuck as a result of this on the glass with hard ice within no time snow hits.

According to me this is an issue with poor designing. Hope they correct in the future models.

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Joanne S Rvp

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Verified Reviewer

No tire pressure sensors

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I was shocked to find out that my brand new 2024 Honda Civic Sport does not come equipped with tire pressure sensors. I drove around on a flat tire for an unknown amount of time and ended up having to replace the tire - no surprise.

I wrote to Honda Canada, and they told me it is not a Canadian standard, only in the USA it is. Such a low-cost part to not include and to me, a necessary safety feature. I have friends with much older cars that have tire pressure sensors. I have owned 4 Acuras, all of which came with this feature.

This is my first Honda, and I am very disappointed. Shame!

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Loss:
$350

Preferred solution: compensation for my tire

Anonymous
map-marker Brampton, Ontario

Mechanical fault in brand new car

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Issue with My Brand New Accord Touring Hybrid

I purchased my brand new Accord Touring Hybrid just a month ago, and within two weeks, I started having major problems with the steering. Its shocking to face such a serious issue with a brand-new vehicle, especially one I trusted to be reliable.

Sad

To make things worse, Ive been trying to reach Honda Canada through email and phone for weeks but received no response. The dealership informed me that its a manufacturing defect and advised replacing the entire unit.

This has really shaken my confidence in the vehicles reliability. Its frustrating not to get proper support, especially after investing in what I believed to be a trustworthy car.

Has anyone else experienced similar issues or lack of response? #HondaAccord #AccordHybrid #ManufacturingDefect #SteeringIssue #CustomerSupport #Reliability #TrustIssue

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User's recommendation: Not suggest honda

Ajay M Vvx

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Verified Reviewer

Recall parts not available

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Hello, I am an Acura fan for the last 20 years and have had 4 Acura MDXs in my life. I recently made a deal for a 2022 Acura MDX Platinum Elite, but the Acura dealer refused to release the car because it has a passenger seat weight sensor recall.

The manager told me that we are waiting for this recall to be fixed, but the part is not available from Honda and it's been going on for the last 3 years. I wonder how this brand is not able to make recall parts. Such a shame. Please check your VIN if you are planning to make a deal for an Acura MDX or Honda.

Now, I am considering a Volkswagen Atlas or Infiniti QX 60. Thanks.

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Loss:
$5000
Pros:
  • Reliability
Cons:
  • Recall parts not available

Preferred solution: Price reduction

Anonymous
map-marker Burlington, Ontario

Concerns about Paint Quality on 2013 Honda Civic

I am writing to express my concerns regarding the paint quality on my 2013 Honda Civic. As a dedicated Honda owner, I have always appreciated the brand's commitment to quality and customer satisfaction.

However, I have encountered an issue that I feel needs to be addressed.

I also own a 2006 Toyota Corolla, and I have noticed that the paint on that vehicle remains in excellent condition, while the paint on my Honda Civic has started to chip and deteriorate in several areas.

Despite my efforts to maintain the vehicle properly, the paint quality has not lived up to my expectations or the standards I associate with Honda.

I have reached out to Honda regarding this issue, but unfortunately, I have been informed that it is not covered under warranty. I believe this is a manufacturing defect that warrants further investigation, as I have seen similar complaints among other Civic owners.

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User's recommendation: Not at all