Honda Canada
Reviews and Complaints

Hello,

I tried calling Honda Canada in regards to the notoriously well known paint and clear coat peeling issue that has impacted its Civic and related vehicle owners of 2006-**** models. Obviously, they never cared to do anything about it.

Basically claimed it is owners fault even though they never any communication about it and because any "concerns are subject to warranty lines outlined in vehicle manual." However, nothing is ever written about the supposed seven years post-warranty coverage extension they offered in there after original warranty coverage - AS IT IS NOT EVEN AVAILABLE AT THE TIME OF MANUAL PUBLICATION.

Spoke to reps name Alex and Joel, both whom are incredibly rude, obnoxious, and useless. For the latter individual, if you're not going to cover the repair or honour the issue, just send an e-mail or leave a voicemail rather than playing phone tag with customers to say Honda Canada won't fix it. Complete waste of time and poor service. However, not surprised given how *** of quality your vehicles are made as per my vehicle's paint and clear coat issues to-date and for those in similar predicaments.

That in itself says it all.

They definitely are well aware of this known problem and again, both reps take no ownership or pin the blame on Honda Canada for never sending communication about this extended warranty coverage to owners of these year-models for this paint issue years ago - whether you are the original or second hand owner of the vehicle. They'll only send communications for safety recalls but won't ever send anything about coverage extensions tied for well known issues. Their dealerships won't send anything either. There seems to be a disconnect between which level is at fault for choosing to send a communication as per my call with Alex.

Alex said the onus lies with dealerships to relay communications for coverage extensions, but clearly they don't to save on costs at the end of the day.

After doing more research, it looks like this problem is widespread not just in Canada, but in the US and elsewhere. They clearly didn't do a proper job in communicating this coverage to owners regarding this known problem to obviously offset costs and not damage their reputation. Funny enough, however, the Province of Quebec has filed lawsuit against Honda Canada recently on behalf of owners out there for vehicles tied to models made within the timeframe mentioned earlier. If you live out there, definitely look into this.

The Province of Quebec lawsuit is well-deserved for owners impacted by this problem.

That said, Honda Canada has clearly dropped the ball on its manufacturing and quality control. Doing digger research online and reviews for those of more recent models the last 5-7 years, it looks like similar paint jobs (peeling and fading) and failing car parts after minor mileage wear are rampant. Very disappointing what has happened to this brand. They clearly only care about getting your money at the end of the day.

Its Customer Service is complete garbage. Lastly, it's clear their vehicles aren't built well anymore.

Ultimately, this poor experience has shown a lot to me about the Honda Canada experience. I can't stand behind a brand and company where clearly they don't value its customers or care about its manufacturing quality anymore. If you want to see your car's paint degrade fast and breakdown quickly, as well as deal with a *** Customer Service group that doesn't give a flying F about you, by all means buy a Honda/Acura today!

They'll be more than happy to see you part with your money.

That said, I'll be giving Lexus my money later this year as I am due for a new car now anyways. I am more than happy to pay the premium if it means better service and quality - clearly which Honda Canada can't offer to its customers, new or old.

I bought a 1984 Gold Wing Aspencade back in 1984 when I was 20 years old from Hully Gully back when it was in Varna. I actually bought it from Andy the fellow that knew me from buying accessories.

The Salesemen would not give me the time of day because of my age. I still have the bike after all these years. I had it last on the road in 2013 for a short spell. Family responsibilities taking priority.

Now I wanted to get the timing belts done and a tune up as I am going to be 60 and would like to get back in the saddle in my twilight years. Hully Gully tells me they do not service bikes over 20 years old.

40 years later I am still getting ignored. I bet Harley owners get better respect respect for being a loyal owner

My 2021 Honda Accord started having issues 6 months in. We paid for the extended warranty, useless.

The back two tires wear on the inside (not the thread) they wear till they bust, every 7000-**** km. Good brands like Micheline, Firestone, we tried them all. The front tires are fine. We had an alignment, and nothing was wrong.

We now have close to 100,000 km, and we went through 8 sets of back tires. HONDA Miramichi took it in twice, for 15- 20 min, and said not there problem. We're so frustrated. This isn't our first Honda but will be our last.

We can't afford tires every season.

Shame on Honda for not even trying to help us. Please buy anything but a Honda

Extremely Disappointed with #HONDA#SHERWPPDHONDA#PILOTTRAILSPORT.

On May 31 2023 we purchased a 2023 Honda Pilot trailsport from #HONDA#SHERWOODHONDA and I must say that my experience has been nothing short of a nightmare. Here's why:

1.

Reliability Issues: with only 1.300 KM, this car has been already twice for repair due a engine light on in both opportunities, at this moment my car is not drivable due a safety concern, and the parts to fix our car are back order since Aug. 24, also the driver front window isn't rolling down correctly. This is not what you expect from a brand new car that cost over $70.000 after all their charges.

2. Poor Customer Service: Dealing with #HONDA #SHERWOODHONDA customer service has been frustrating, to say the least.

Their response to my complaints has been slow, unclear, and unhelpful. It feels like they're not taking my concerns seriously. The solution they offered us was to do a trade in (off course) or bring our car into another dealership and start the repair proses from the bigging.

3. Inaccurate diagnostic :#sherwoodhonda has multiple inconsistences on the reports we get from them on what is really going on with our cat and when we ask them the why to all the incongruences the response is blaming their technicians, leaving us without any clear information on what is going on.

4.

Safety Concerns: We are genuinely concerned about the safety of this vehicle. That is been for a repair twice due the same issue. This is unacceptable for a brand-new car.

5. Resale Value Nightmare: Given the litany of problems I've experienced, I'm worried about the resale value of this car.

Who would want to buy a vehicle from #honda#sherwoodhonda with such a terrible track record on CARFAX?

In conclusion, We regret our decision to purchase a car from #honda#sherwoodhonda. This experience has been stressful and time-consuming.

I strongly advise anyone considering buying a car from them to think twice and explore other options. This has been a costly mistake, and I hope my review helps others avoid a similar fate.

In 2022, I ordered and prepaid for a driver seatbelt replacement from Heritage Honda in Calgary. Six and a half months later Honda Canada located the seatbelt outside of Canada and then delivered it to BC.

Joel from Honda Canada called me to inform me that the seatbelt is being shipped to Calgary and will arrive in about a week. I then scheduled an appointment with Heritage Honda for installation. The day before the appointment Heritage Honda called to inform me that they do not have the seatbelt and will not be receiving it. I then followed up with Honda Canada to find out what happened.

Joel said that he never told me the part was in Canada. I mentioned that all our conversations are recorded and I asked him to review them. He did and called back the next day and said he reviewed the conversations. I asked him to confirm he said the part was in Canada and on its way to Calgary.

He stayed silent and would not confirm or deny this.

Joel said the part delivery is now TBA, which means in transit. I asked where in transit. Joel could not tell me where the part currently was in transit or where it came from. I continued to ask and Joel finally said that the part is not in transit and Honda Canada has no idea even if the part exists.

Joel's manager would not permit him to provide clear explanations of the responses I received.

His manager also refused to talk to me. I contacted another customer service agent the next day and shared my experience. He said he would escalate my concern given what has happened. Nothing came from this.

I then followed up with Honda Canadas Ethics and Compliance group.

Nothing came from this.

The only conclusion that I can come up with is that the part the arrived in Canada for me and then it was decided by management in Honda Canada to give way to someone else. Truly bizarre behaviour from a company such as this.

Good Morning,

My wife bought a 2017 CRV Turbo brand new. It was running fine up until December when it lost all acceleration.

We took it to a local mechanic and it was diagnosed as a blown Turbo. He contacted Honda as per her 7yr 200,000km warranty and was told that Honda had to do the work (my wife paid over $2500 for an extended warranty). We had it towed to the nearest Honda dealership in the next town and was told that there would be no charge and they wouldn't look at it until we figured out the warranty. After sending them all the maintenance records we had as requested, we were denied warranty and were told that we had to pay for everything and already owe Honda Welland over $140.

We have been battling Honda and Honda Canada since before Christmas. It's soo frustrating and infuriating that my wife wants to get rid of the car and buy a different brand all together.

Is there any help or guidance you can offer dealing with these auto makers that already have our money?

It's really been the worst customer service experience I have ever witnessed. We have never felt so helpless in our lives.

Jim

>

Do not buy Honda products!

I have a 2019 Pilot! Within a year and a haIf of owning it, huge transmission issues.

extreme bang while it shifted. Brought it so many times and they just said they didnt know what it was and told me to keep on driving it. Every time I was without a car because they didnt have a loaner! The first time, they said the transmission fluid was low and milky!

They changed it and charged me for it even though it was under warranty! This banging while shifting kept on doing it until 6 months ago when the bangs were non stop and the dealer told us to stop driving it and to leave it with them. To this day, 6 months later, I still don't have my truck! Every time I need to pull a trailer or need room for a trip, I need to borrow or rent a truck with a hitch.

Ive spent hours on the phone with Honda Canada or just trying to reach them but they dont give a sh.. about me! All lies and they just *** me! No compensation whatsoever And they knew all along that the problem was hardshift A mechanic told me!

So 6 months without my vehicle. The dealer got a transmission 2 months ago but Honda Canada sent them a used one. One month ago they got a new one but realized that by driving it so long with a broken transmission that it caused the axle to break. Now its the axle that is back order.

What will it be next!!! The engine, the differential, the drive shaft!! Who knows! So right now, its been 2 and a half years of problems on a 4 year old car.

Ive been without my truck for 6 months and who knows how long still! Ive been making my payments all this time for nothing! My vehicle has been depreciating and is now like a can of worms! One problem after another!

Im also paying Sirius radio and insurance for nothing. Im fed up!

Dont do this to yourselves!!

Dont buy Honda products! Honda Canada doesnt give a *** about you!

Bought a used 2016 white HRV in 2019 with no rust on it. By early 2022 there was noticeable rust along the frame and doors and hatch.

Dealer told me Honda C could assist and they sent in pictures to Honda C etc last summer and silence until I raised it this spring during service visit. Dealer told me Honda C denied the rust claim citing that my warranty for that ran out in 2019 (the year I bought it used with no rust on it)! Hondas rust and Honda C service is deplorable! They do not stand behind their vehicles.

I will not be buying a rust bucket Honda again.

My other vehicle is a Toyota of the same year with zero rust in it. Go with Toyota!

Honda Passport 2019 purchased in Feb 2020. Since purchase, the entire dash has be taken apart 5 times.

The wiring harness caused issue with infotainment system and instead of replacing the wiring harnesses the 1st time, it took them 4 times to do the job. One year after wiring harness was replaced vehicle back in due to loose wire. In addition to that, I woke up in the morning to a stress crack on the windshield which had to be replaced and the heater core was not working properly and had to be replaced as well. After all this work was completed the car did not run well.

It was sluggish and the alternator was not maintaining a proper charge. While driving the vehicle the voltage drops to 11.2 and the lights on the voltage meter keep coming on alerting that there is an issue. I have been told by Honda that this is normal operating. I have to charge the battery at least weekly as there is a constant charge loss over time and the car is sluggish.

When I last took the vehicle in to have this issue addressed, I was told that the hood had a crack, vehicle deemed unsafe, and the hood had to be replaced. My VIN number was not on the hood striker latch recall yet the exact worse case outcome actually happened. If I had not taken the vehicle in, it would not have been found and the hood could have lifted while driving. This is my 6th Honda purchase over the last ten years.

We have leased 3 Odysseys, 2 CRVs and purchased one Passport. We currently own one Odyssey and of course the Passport. We have been loyal customers to Honda and over the past two years with the purchase of the Passport we have had nothing but problems with the Dealership and Honda Canada resolving all of the outstanding issues. Throughout all of the things that went wrong with this vehicle, I was patient, kind and understanding until a regional manager told me to watch my tone if I wanted my vehicle fixed.

Then I was told that my vehicle was fine and it had no problems. That was the icing on the cake for me and not to mention the Honda Canada Customer Mediator only escalated the situation for us instead of helping.